Terms and Conditions for Purchases of GPS Devices and GPS7000 Subscription Services

Last update: 26-11-2025

1. Purpose and Introduction

This agreement sets forth the terms and conditions under which the customer acquires a self-installable GPS device with an initial service period and may subsequently purchase a continuous subscription through automatic payments. Use of the device and the platform implies acceptance of these Terms.

 

2. Device Purchase and Included Service Period

2.1. GPS devices are sold with a predetermined service period of between 1 and 24 months, depending on the option chosen by the customer. 2.2. Prices may vary depending on the duration of the service purchased, with more convenient rates for longer periods. 2.3. Once the contracted period has ended, the device will stop transmitting data until the customer subscribes to a plan through our automatic payment platform. 2.4. The device only works with the GPS7000 platform; its use requires registration and activation.

 

3. Registration, Activation and Installation

3.1. The device is self-installable, and the user is responsible for following the instructions provided on the box, in the manual, or in the video guide. 3.2. To activate the service, the customer must scan the QR code included in the packaging and register the following information:

  • Name and surname

  • Email address

  • Country

  • Contact Us

  • IMEI of the device

  • Name assigned to the device

3.3. Incorrect installation may affect performance and will not be considered a manufacturing defect. 3.4. In case of doubts or problems, the customer can contact us at help@gps7000.com or via WhatsApp at +34 666 258 270.

 

4. Subscription, Payments and Automatic Renewal

4.1. Once the initial period has expired, continued service requires an active subscription. 4.2. The subscription automatically renews according to the chosen plan, unless canceled by the customer in advance. 4.3. Accepted payment methods include credit and debit cards through the authorized payment gateway. 4.4. If a payment cannot be processed, several additional attempts will be made; if these continue to fail, the service may be temporarily suspended. 4.5. If payment is not received after suspension, the account may be deactivated or deleted. 4.6. No refunds will be issued for unused periods within the current billing cycle.

 

5. Cancellation and Refunds

5.1. The subscription can be cancelled at any time by writing to help@gps7000.com or from the user portal (if applicable), however:

  • No refunds are issued for periods that have already been invoiced.

  • The user will retain access to the service until the end of the current billing period.

5.2. Deletion or closure of an account implies the loss of data history.

 

6. Warranty, Replacement and Technical Support

6.1. The device has a 1-month limited warranty against manufacturing defects. 6.2. The following are excluded from the warranty:

  • incorrect installation

  • Improper manipulation

  • Impacts, water, fire or unsuitable conditions

  • Opening of the equipment or interventions by unauthorized third parties

6.3. If the equipment malfunctions within the warranty period, GPS7000 will perform an evaluation and, if necessary, replace or repair the unit. 6.4. For technical support, the customer can write to help@gps7000.com.

 

7. Service Limitations and Interruptions

7.1. GPS7000 works to ensure service continuity, but cannot guarantee uninterrupted operation. 7.2. We are not responsible for interruptions caused by:

  • Mobile operator failures

  • Loss of coverage in remote areas

  • Climatic, environmental or force majeure factors

  • Problems arising from device hardware due to misuse

7.3. In the event of incidents beyond the customer's control, reasonable measures will be taken to restore operations as soon as possible.

 

8. Proper Use of the Service

8.1. The customer must use the device and platform legally and responsibly, without infringing the rights of third parties. 8.2. The following are prohibited:

  • Using the device for illicit purposes

  • Surveillance of people without consent when required by law

  • Manipulating, altering, or attempting to compromise the platform

8.3. Failure to comply may result in immediate suspension of service without right to refund.

 

9. Intellectual property

9.1. The software, platform, application, website, materials, videos, and associated content are the exclusive property of GPS7000 or its licensors. 9.2. Reproducing, modifying, or distributing these elements without prior written authorization is prohibited.

 

10. Modifications to Terms and Conditions

10.1. GPS7000 may update or modify these Terms at any time. 10.2. We will notify users of relevant changes through our official channels or to their registered email address. 10.3. Continued use of the service implies acceptance of the modifications.

 

11. Limited Liability

11.1. GPS7000 is not responsible for:

  • Indirect losses, lost profits, or consequential damages

  • Improper or illegal use of the device by the customer

  • Failures resulting from incorrect installation or unauthorized handling

11.2. GPS7000's total liability to the customer will be limited to the amount paid for the affected service period.

 

12. Applicable Law and Exclusive Jurisdiction

12.1. Applicable Law: These Terms shall be interpreted, governed, and enforced exclusively in accordance with the laws of the Kingdom of Spain and, where applicable, European Union law. 12.2. Exclusive Jurisdiction (B2B): Any dispute shall be submitted to the Courts of Valencia, Spain. 12.3. Limitation for Consumers (B2C): Mandatory consumer protection laws of the customer's country of residence shall apply, if applicable.

 

13. GPS7000 Return Policy

13.1. The customer may request a return of the product within the legal period applicable in their country of residence, provided that the device is in perfect condition, with all its accessories and original packaging. 13.2. Defective products:

  • If the device has a manufacturing defect within the warranty period, the customer should contact us at help@gps7000.com.

  • After technical evaluation, replacement or repair may be carried out.

Manufacturing defect exclusions:

  • incorrect installation

  • Misuse or blows

  • Damage from water, heat, or unauthorized handling

  • Opening of the device or third-party intervention

13.3. Refund exclusions:

  • Service subscriptions are non-refundable

  • No refunds are issued for periods already invoiced or used.

  • The service is not refunded if the customer stops using the device before the end of the contracted period.

13.4. Procedure for requesting a refund: The customer must send an email to help@gps7000.com indicating:

  • Full name

  • Date and channel of purchase

  • Order

  • Reason for return

  • IMEI of the device

13.5. Shipping costs:

  • Shipping costs associated with returns due to withdrawal or misuse will be borne by the customer

  • In the event of a confirmed manufacturing defect, return or replacement costs will be covered by GPS7000

 

14. Safety Warning

The GPS device is safe as long as it is used according to the manufacturer's instructions. It must not be disassembled, modified, or improperly installed. Misuse, unauthorized tampering, or installation outside of the instructions may cause malfunctions and releases the company from any liability for damages resulting from such misuse.

 

15. Contact and Account Management

For inquiries regarding these Terms, account management, changes to payment method, or cancellations:

  • Email: help@gps7000.com

  • WhatsApp: +34 666 258 270

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